Shipping / Returns

Shipping

Shipping your order within 5-7 business days of the order date is our goal. You will receive an order confirmation at the time of the order. If the production will be delayed beyond this time period, you will receive an email with an anticipated ship date. Once your order is shipped, you will receive tracking information.

All orders are shipped UPS and require physical street addresses for shipping. We cannot ship to P.O. Boxes. If we are unable to process your order due to inaccurate shipping information, your order will be placed on hold and we will contact you to provide accurate address information. Transit times vary based on destination.

These rates apply to the continental US only. Please email info@steelbulldog.com with any questions.

Special order and oversized items may be subject to additional shipping fees and approval will be required prior to shipping.

Shipping Rates

Subtotal Amount – Shipping Rate
$0 to $199 – $9.00 Flat Rate
$200 or more – $19 Flat Rate

Returns

It is our first and most important goal to have and keep you as a 100% satisfied customer for years to come. We strive to give you a variety of unique items for gift giving and decorating that will reflect your personal style.

If you have any questions regarding an item, please contact us prior to placing an order. Once an order is placed for personalized items, it cannot be cancelled.

All items are made to order and/or personalized, therefore they cannot be returned and are not refundable. An order in the processing state is being manufactured and cannot be edited. We are unable to change or cancel an order once it reaches the processing state.

ITEMS DAMAGED IN TRANSIT: Examine package for any visual damage. If shipment is damaged, request that the package carrier make a notation indicating so. If damage is concealed, notify us by email or phone within 24 hours of receiving the merchandise. DO NOT dispose of any packaging.

Should you have any questions regarding the return policy, please contact us.