FAQ


Why won’t my coupon work on sale items?

Coupon codes are applicable to regular priced items only. Sale items are already reduced.

Can I pick up my order in person?

Yes, if you are local to our facility and wish to pick up your order, we have store hours available from 8A-3P M-F. We will contact you when your order is complete and ready to pick up. Otherwise, please select shipping.

What if my package doesn’t arrive?

Please notify us and we will contact UPS for information.

How long will it take to get my order?

Our goal is to produce and ship your order within 5-7 business days of your order. Transit time is dependent on the destination and may range from 1-7 business days in addition to the production time. Orders placed on weekends, holidays and weekdays after 10:00 a.m. Central time will be processed the next business day.

Large orders or during times of heavy manufacturing may require longer production time. You will be notified in this case.

All orders are subject to address and billing verification. If we are unable to process your order due to inaccurate or incomplete customer or payment information, your order will be placed on hold until accurate and complete information is provided. This will delay your processing time.

If you have an urgent order, please indicate this in the order comments. We will do our best to accommodate faster processing of your order, however, we cannot guarantee a time frame. Please note, a rush processing fee may apply.

What shipping do you offer?

We use UPS ground shipping. We cannot ship to P.O. Boxes. Please use a street address for your delivery address. If you wish to upgrade your order processing or shipping delivery, we will contact you with options.

Do you accept returns?

All items are made to order and/or personalized, therefore they cannot be returned and are not refundable.

If you place an order and discover a mistake, please notify us immediately. Once an order is in the “Processing” state, it is being manufactured and cannot be edited. We are unable to change or cancel an order once it reaches the processing state.

What forms of payment do you accept?

We accept PayPal as well as all major credit cards including VISA, MasterCard, Discover and American Express.

Are your products Made in the USA?

Yes! All of the items you see on this site are proudly manufactured here in our facility.

What is the order process?

  • Order Placement
    • Once you place your order, you receive an order confirmation and it goes into the “Awaiting Processing” status. We will review the order items and verify payment and shipping details.
  • Order Processing & Manufacturing
    •  Pre-production – When the order is verified, it will move into production. You will receive an email notification of the status change to “Processing.”
    • Artwork – If the items are personalized, it is sent to the artwork department for setup and then on to manufacturing. If it does not, it moves directly to manufacturing.
    • Manufacturing – your order is loaded into our cutting computer software and the steel material is loaded. The design is carefully cut out and inspected.
    • Finishing – The piece is meticulously ground and cleaned up. Then it is moved on to the coating stage where the color selected is applied and dried.
  • Shipping
    • Once completed, the item is moved into the shipping department for final inspection and packaging.
    • Items are wrapped and boxed, labels are applied and it’s ready to go!
    • The order is marked “Shipped,” you will receive a shipping confirmation with tracking information – your Steel Bulldog work of art is on it’s way!